Alex Fraser provides recycled road base and aggregates for civil construction and infrastructure projects. Since 1985 they have been operating five state-of-the art production facilities, which have recycled over 35 million tonnes of construction and demolition waste into usable quality construction products.
With the volumes they handle, the wear on the equipment is significant. In 2008, Queensland Recycling decided to give Foothills Steel Foundry a shot at being their supplier for the jaw and cone liners for their facilities, and they have never looked back.
“We decided that we’d give Foothills a go and they have never let us down, they get us the gear on time so we don’t have downtime, and Terry makes a point of visiting us to check in that all is ok, its that relationship that keeps us coming back to Foothills.”
With a regular six monthly wear part replacement schedule in place Alex Fraser QLD Recycling need to ensure they get the best quality parts delivered on time and cost effectively.
“Its important to us to get high quality parts, so we stick to our maintenance schedule, the Foothills parts we get are just as good as the original parts, they last just as long and the price is competitive. Our maintenance expert John Rauzan is an advocate of Foothills too and so with his added recommendation, we are sticking with the wear part supplier that delivers – Foothills”.
Offering a custom casting and reverse engineering service, Foothills have impressed the team at Alex Fraser QLD Recycling with their ability to solve a problem that was affecting their productivity.
“Terry even works with us to develop parts that solve our crushing and screening productivity problems, he and the foundry are happy to R & D a problem to manufacture a solution, its just something they do, and it’s a big help”
It’s no small feat to say that there have never been any problems with the product or the supply of parts from Foothills. “There was only ever an external issue with a transport supplier, but Terry soon fixed it and we were back on track. This kind of service is what we need at Alex Fraser QLD Recycling and why we will always choose Foothills Steel Foundry.”
When asked if he would recommend Foothills to his network, Chris said “absolutely” in a way that made me believe him! They have no intention of moving suppliers and are very happy with the products and the service received from Foothills.
Site Manager at Alex Fraser